TPM
  • - Charlotte, NC
  • Charlotte, NC, USA
  • Full Time

The Autodesk Civil Application Engineer will be part of the team responsible for training/consulting/support for Autodesk's Civil & Infrastructure software solutions. The Application Engineer will consistently demonstrate his/her ability to deal with clients at a business-to-business level, identifying and providing solutions that fulfill the business/technical needs of customers, as well as supporting the sales team in a pre-sales capacity demonstrating and presenting the Autodesk solutions.

DUTIES AND RESPONSIBILITIES:
Training
• Conducting open enrollment and customized training (fundamentals to advanced level)
• Develop web-based (quick starts and just-in time) training
Technical Support
• Providing telephone, online, virtual, and on-site technical support
• Maintain detailed notes of all client communications within our CRM database

Pre/Post-Sales
• Provides technical product assistance to both inside and outside sales representatives in the development and closing of sales opportunities.
• Pre-sales: Qualifying Process
• Technical audits, Needs assessment, Training assessment, Pre-Sales Presentations
• Technical Alignment: Development Process to gain a competitive advantage, To set technical alignment and expectations, To remove technical obstacles
• Post-sales: Retention & Referral Process as in:
Training, technical support, and consulting services
Customer acquisition, satisfaction, and retention
• Present in front of C-level executives and power users regarding Autodesk technologies at user groups, tradeshows, executive briefings, and pre-sale activities

Other
• Write blog and other social media mediums regarding Autodesk and design technology
• Learn new Autodesk and third-party design technology programs (example: MAP 3D, Navisworks, InfraWorks, etc.)
Perform other duties as necessary or required

QUALIFICATIONS: The ideal candidate should have...
• 3+ year's experience in Civil Engineering design industry.
• BS in Engineering a plus
• AutoCAD & Civil 3D experience preferred.
• Experience in other applications such as Microstation, ESRI, etc. would be a plus.
• Experience instructing users on software and/or supporting software applications in an organization preferred.
• Surveying experience would be a plus.
• The candidate should also have experience with Microsoft office software.
• Experience instructing users on software and/or supporting software applications in an organization preferred.
• Experience communicating with clients both written and verbally

About TPM: Founded in 1973 in Greenville, SC serving the MFG & AEC markets, TPM has now grown to cover the Carolinas and Georgia in several industries, including AEC, Manufacturing, and Marketing. TPM offers design solutions focused on BIM, Project Management, Sustainability & Digital Prototyping, as well as output solutions including B/W and Color for both large format and small format, and services to support, implement, and train.

 

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.




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