Order Management Specialist
- Greenville, SC, USA
- Full Time
Description: TPM is the Southeast's leading technology provider for the Architecture, Engineering, Construction, and Manufacturing industries. We are seeking a talented and self-motivated individual with high-tech order management, sales operations, and customer service experience. The most qualified candidates will be highly skilled in collaborating with different teams to process orders efficiently.
DUTIES AND RESPONSIBILITIES:
• Interface with customers and sales professionals to address order related inquiries such as availability of product, pricing, and fulfilment timing
• Collaborate with sales, supply chain, and customer support teams to resolve order issues such as order status, availability, and renewals
• Gather, review, and organize all documentation related to technology orders
• Create purchase orders for software vendors including SOLIDWORKS, Autodesk, Bluebeam, and others as needed
• Provide support to sales organization in terms of data requests for customer and order information
• Ensure accuracy of transactions to maintain reliability in financial reporting
• Comply with regulations by adhering to codes, specifications, and rules.
• Accomplish organizational goals by accepting ownership for accomplishing new and different requests.
• 5+ years of experience in high-tech order management, sales operations, or customer service
• Excellent interpersonal, customer service, communication, and organizational skills
• Advanced experience in using computer operating systems and reviewing orders for accuracy
• Knowledge of sales contract language and terminology
• Bachelor's degree preferred
• Comfortable working in collaborative teams
• Comfortable operating in a fast-paced environment with moderate supervision
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.
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